1/9/2023 0 Comments Clickrepair registeredTo start the service, complete the steps below based on your operating system, and then restart Tableau Desktop.įrom the Windows Start menu, open services.msc. If it isn't, you might need to manually start the service. If you have verified that the FlexNet Licensing Service is installed, verify that the licensing service is running. Verify that the FlexNet Licensing Service is running For information about how to manually install the FlexNet Licensing Service, see Error: "The FlexNet licensing service is not present on the system" Activating on Mac (Link opens in a new window) in the Tableau Knowledgebase.ģ. If the command doesn't return anything, or if it returns the message No such file or directory, the licensing service isn't installed. Ls '/Library/Application Support/FLEXnet Publisher/Service/11.16.2/FNPLicensingService' Type the following command to list the contents of the FlexNet directory: If the FlexNet licensing Service is not installed, try reinstalling Tableau Desktop or check your user account permissions settings. Verify that the FNPLicensingService application is in the folder. To check whether the licensing service is properly installed on your computer, complete the following steps:Ĭ:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher For Windows, permission to install FlexNet is implied from the user account settings. When you install Tableau Desktop on the Mac, you might be prompted to enter your password to give the installer permission to install FlexNet. When you install Tableau Desktop, the FlexNet Licensing Service is installed automatically. Verify that the FlexNet Licensing Service is installed If the clock on your computer is set to a date prior to the current date, Tableau can't be activated.Ģ. Verify that the date and time on your computer is set to the current date. To troubleshoot the error and resolve it, try the steps in this section in the order shown. If the Tableau licensing service can't read or access the product key, you might see one of the following errors:įunction flxActCommonLicSpcPopulateFromTS returned error 50030, 71521, 0 Resolve FlexNet licensing errors when activating or opening Tableau Desktop or Tableau Prep Builder TableauDesktop-64bit-.exe /log "C:\Users\henryw\Desktop\install.txt". Replace installer with the name of the Tableau installer file and replace log_file_path_and_name with the path and name of the file where you want the installation log file to be saved. Navigate to the directory where you downloaded the installer file. Open a command window as an administrator. Logging must be turned on before you start installation. If you want to change the location or name of the log files, or if you're not sure if logging is enabled, complete the following steps. Logging at the default INFO level only gathers safe environment information. This means that if you have any sensitive information in an environment variable, it may be included in a log. Note: When logging at the DEBUG level, full environment information is gathered when Tableau starts. If so, you can review the log file and search for entries that include Error or Fail to help you spot the problem. It's a good idea to keep the log files for the installation process to help you troubleshoot in case anything goes wrong. By default, the log files are stored in the user's temporary folder (the location specified in the %temp% environment variable) for Windows and in /private/var/log for the Mac. Logging is on by default for the Tableau installer for both Windows and Mac. Tableau Desktop or Tableau Prep Builder can keep a log of the installation process. If you are working with Tableau Support, they may request log files from your installation.
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